SORANELIX Returns Policy

Overview

SORANELIX is committed to ensuring the complete satisfaction of our clients. If for any reason you are not entirely pleased with your purchase, we offer a comprehensive return policy to make it easy for you to return or exchange items.

Eligibility for Returns

Items can be returned within 30 days of receipt of delivery. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Non-returnable Items

Several types of goods are exempt from being returned, including:

• Gift cards
• Downloadable software products
• Personal care items

Return Process

1. Contact SORANELIX customer support at [email protected] to initiate a return.
2. Once your request is approved, you will receive a Return Merchandise Authorization (RMA) number.
3. Send your item to: SORANELIX, 123 Business Road, Suite 101, Anytown, AN 12345, United States.
4. Please include the RMA number with your return package.

Refunds

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within a certain amount of days.

Exchanges

If you need to exchange an item, please contact us at [email protected] for further instructions.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.